96bets FAQ — answers to all your questions

Under 96bets policy, each person may only hold one account. Creating multiple accounts violates our terms and conditions and may result in account suspension. This policy is strictly enforced to maintain a fair and safe gaming environment.

Yes, after registering with 96bets, verifying your mobile number or email address is mandatory. An OTP code will be sent to you to complete the verification. This secures your account and makes it easier to recover your password in the future.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address and a reset code or link will be sent to you. Use it to set a new password. Make sure your password is at least 8 characters long and includes uppercase letters, numbers, and special characters.

Yes, KYC (Know Your Customer) verification may be required for large withdrawals. You will need to submit a photo of your national ID or passport. The process is typically completed within 24–48 hours. Completing KYC increases your withdrawal limit and keeps your account secure.

96bets supports deposits via mobile banking, bank cards (Visa/Mastercard), and e-wallets. Mobile banking payments are typically credited instantly. Visit the payments page for minimum deposit amounts.

Deposits via mobile banking or e-wallets are usually credited within 1–5 minutes. Bank card deposits may take 5–15 minutes. If your deposit hasn't arrived after 30 minutes, contact live support with your transaction ID.

96bets typically processes withdrawal requests within 5–30 minutes. However, first-time withdrawals or large amounts may take longer if KYC verification is not yet complete. Bank transfers may take 1–3 business days.

96bets does not charge any additional fees for deposits or withdrawals. However, your payment provider or bank may apply their own fees — this depends entirely on your chosen payment method.

Withdrawals can be cancelled before processing begins. If the status shows "Pending", you can cancel from the wallet section. Once the status changes to "Processing", cancellation is no longer possible.

96bets offers a welcome bonus for new members. A percentage bonus is available on your first deposit. For full terms and current offers, Promotions page here.

Every bonus comes with a wagering requirement, meaning you must place a specified amount in bets before you can withdraw the bonus funds. For example, a 30x wagering requirement on a BDT 100 bonus means you need to wager BDT 3,000 in total. The terms for each bonus are listed separately on the promotions page.

96bets awards cashback bonuses on a weekly or monthly basis. A set percentage of your total losses during a given period is returned to your wallet. VIP members generally receive cashback at a higher rate.

Free spins are generally valid on specific slot games. The eligible games are listed in the bonus offer details. Free spins typically expire after 7 days and will be forfeited if unused by then.

At 96bets you'll find Live Casino (baccarat, roulette, blackjack), slot machines, Bingo, Sports Betting (cricket, football, tennis, and more). Over 500 games available in total, with new titles added regularly.

Yes, 96bets' Live Casino The section lets you play with professional dealers via live stream, delivering a genuine casino experience. Games are regularly audited by international gaming auditors to ensure fairness.

96bets' Sports Betting The section offers betting on 20+ sports, including cricket, football, tennis, badminton, and basketball. Live odds are available for all major tournaments, from Bangladesh cricket team matches to the FIFA World Cup.

If you lose connection during a game, 96bets servers record the result of that round. Once you reconnect, the correct outcome will be reflected. If you experience any issues, contact live support with the game name and time.

The 96bets app is available for both Android and iOS. Download page and download the app for your device. For Android, you may need to install the APK file directly — in that case, make sure to enable "Unknown Sources" in your phone settings.

Yes, the 96bets mobile app offers everything available on the website — deposits, withdrawals, Live Casino, Sports Betting, and bonus claims. The app also includes push notifications and biometric login, which are not available on the website.

Older versions of the app may have missing features or security vulnerabilities. 96bets regularly releases updates with new games, bug fixes, and performance improvements, so it's always recommended to use the latest version.

Yes, 96bets is an internationally licensed online gaming platform. We operate in compliance with regulatory guidelines, and player funds are held in separate accounts to keep them secure.

96bets uses SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties. For more details, please see our Privacy Policy here.

96bets takes responsible gaming seriously. You can set deposit limits, session time limits, and self-exclusion. To learn more, visit our Responsible Gaming Remember, gambling is for entertainment — if it becomes a problem, please seek help.

If you notice any unusual activity on your account, change your password immediately and contact live support. The 96bets security team monitors accounts 24/7. You can also request a temporary account lock if needed.