96bets Privacy Policy — Our Commitment to Protecting Your Data

Introduction & Commitment

96bets (https://96bets.vu) is an international online gaming platform that places the highest priority on its members' privacy. We believe that transparency and data security are the cornerstones of a trustworthy gaming experience.

This Privacy Policy has been published for the benefit of Bangladeshi members. It explains what personal information 96bets collects, how that information is used and stored, and what rights you have over your data.

We do not sell your data to any third party. We use your personal information solely to improve our services and meet legal obligations. The 96bets Privacy Policy is built in accordance with international data protection standards.

What Information Is Collected

96bets collects only the information necessary to provide services, verify identity, and meet legal obligations. The categories of data collected are listed below.

How We Collect Information

96bets collects information through several methods. Each approach is fully transparent and operates on the basis of user consent.

• Information you provide directly during the registration process.
• Documents and photos uploaded during the identity verification process.
• Device and connection information collected automatically while using the platform.
• Browsing behavior collected via cookies and session tracking technologies.
• Information provided during customer service interactions.
• Transaction confirmation data received from payment gateways.
• Information obtained from third-party identity verification services — used exclusively for the KYC process.

Purpose of Data Use

96bets uses collected data only for specific, legitimate purposes. We never misuse data or apply it to unauthorized ends.

• Creating and managing accounts and ensuring secure login.
• Processing all financial transactions, including deposits and withdrawals.
• Monitoring and investigating to prevent money laundering and fraud.
• Meeting legal and regulatory obligations.
• Creating personalized promotions and bonus offers.
• Managing responsible gaming programs and monitoring addiction risks.
• Identifying and resolving technical issues on the platform.
• Improving customer service quality and providing accurate support.
• Analyzing the gaming experience to improve our services.

Data Sharing Policy

96bets does not share your personal information with third parties as a matter of policy. However, limited data sharing may be required in certain specific circumstances.

• Payment Processing: Necessary information is shared with authorized payment partners to complete transactions.
• Legal obligations: Data may be disclosed to regulatory authorities in compliance with court orders or government directives.
• Identity Verification: Limited information is shared with internationally recognized verification services to complete the KYC process.
• Fraud Prevention: Risk-related information may be shared with industry-standard fraud prevention organizations.
• Business Transfers: In the event of a company merger or acquisition — with prior notice.

All third-party providers are bound by contractual agreements requiring them to comply with our privacy standards.

Data Protection Measures

96bets employs industry-leading technical and administrative safeguards to protect your information. Our security infrastructure is regularly audited by independent third-party reviewers.

• All data is stored using AES-256 encryption.
• All communications on the platform are secured with SSL/TLS protocols.
• Two-factor authentication (2FA) is available for account access.
• Firewalls and intrusion detection systems to prevent unauthorized server access.
• Conducting regular security audits and penetration testing.
• Data access is restricted to authorized personnel only.
• A process to notify members within 72 hours in the event of a data breach.

Cookie Policy

96bets uses cookies on its website to improve service quality and personalize the user experience. Cookies are small text files stored in your browser.

• Essential cookies: Essential for maintaining login sessions and running core site functionality.
• Functional cookies: To remember your language preference and platform settings.
• Analytics Cookies: For analyzing site traffic and user behavior — fully anonymous.
• Security Cookies: To detect fraudulent activity and bot traffic.

You can disable non-essential cookies from your browser settings, though some features may become limited as a result.

Data Retention Period

96bets does not retain any data beyond the period necessary. The retention periods for different types of information are outlined below.

• Account information: Up to 5 years after account closure — as required by law.
• Financial transaction records: A minimum of 7 years — in accordance with international financial regulations.
• KYC documents: 5 years after account closure.
• Gaming logs and session data: 3 years — for dispute resolution purposes.
• Marketing Communication History: 1 year after subscription cancellation.
• Support communications: Retained for up to 2 years.

Once the retention period expires, data is securely deleted or anonymized.

Your Rights

As a member of 96bets, you have several important rights over your personal data. Contact our support team to exercise any of these rights.

Protection of Minors

96bets strictly prohibits anyone under the age of 18 from using the platform. We take active measures to protect minors.

• Age is verified at the time of registration and reconfirmed during the KYC process.
• If a user is identified as a minor, their account is closed immediately.
• We do not knowingly collect or retain any personal information from minors.
• If a minor's data is collected inadvertently, it is deleted as soon as this comes to our attention.

Contact & Complaints

If you have any questions or concerns about this Privacy Policy, please contact our data protection team.

• Email: [email protected] — responses are typically provided within 24 hours.
• Live Chat: Available on the platform 24/7.
• Please include "Privacy Request" in the subject line for any privacy-related inquiries.